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Kayla L.

Contributor Level

Total Points
82

1 Review by Kayla

  • Beyond The Rack

3/9/14

I have now placed 2 orders with Beyond the Rack. My first order involved an apron and 2 oven mitts. After over 3 weeks from placing my order, I was told they only could send me 1 and were refunding the money. I understand sometimes it happens every once in awhile, and while disappointed, I accepted the fate of not having 2 matching oven mitts. This was over a year ago. I just placed an order the beginning on February, for a shirt. I have been looking for this type of shirt for a long time and found it, although I didn't really have the money, I bought it anyway, because I figure after years of searching I should get it. So I check and it was supposed to ship by February 26. On the 26, I check and they had moved the date to sometime in March. I checked Friday I think it was, and it then said that the item had been refunded. No call, not email, nothing from BTR. I will never purchase from them again, after getting my hopes up twice in a row. I cannot believe that its just coincidence that it has happened twice for me.

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BeyondtheRack B. – Beyond The Rack Rep

Hi Kayla
Thank you for taking the time to review BTR. Although we already reached out to you and made things right by finding you a similar replacement, (we hope you love it once received) we wanted to take the time here to apologize to you. Since we ship most orders within 2-3 weeks, errors such as yours are not discovered until the supplier sends us the merchandise and we prepare to ship your order. Please know that this is a very rare occurrence. We also apologize if you did not receive a call or email from us advising you of the situation. In such a case where this does occur, we will always reach out to our members and sincerely apologize if yours may have been overlooked. If there is anything else we can do for you, please do not hesitate to reach out to us at social@beyondtherack.com. We’re always here to help! Thank you for shopping with BTR.

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