I tried to get ahold of these people for 4 hours before the movie started so I could cancel and they wouldn't answer the phone, their "online service" wouldn't let me talk to anyone. I literally have pictures of them saying I was 2nd in queh then 1st then 2nd several times like I was stuck in an infinite loop and they were never really going to help me. Then I tried to make an online account and it literally wouldnt let me make one until and hour after the movie started! Then when i finally got ahold to someone they REFUSED to help me! A complete scam!