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Kaylene S.

2
Level 2 Contributor

Contributor Level

Total Points
411

2 Reviews by Kaylene

  • TrendsGal

10/25/15

Trends gal... do you have an automated response... as you have asked me to "leave my order number here"... if you had really read my review... you would have read my order number... but so you can see it "here"... again it is: G**************... and how about replying to my MESSAGES if you are concerned with my bad experience... better still... just put my money back where it came from... then I'll be happy...

31/10/2012: I am happy to say I have received a full refund. The dress I received was nothing like the picture shown on the Trendsgal website... more dishonesty. Initially I was offered refund for price of item only... but I had paid for expedited shipping-so that was double the price of the item... and was no quicker to arrive-hence, I was not happy with that offer. Dealt with "Farah" again, and got all my money back... gratefully, but with disappointment that this had to occur in the first place! Pity these dishonest sites can't be wiped out...

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service r. – TrendsGal Rep

Dear Kaylene S.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we will try our best to solve your problem as soon as possible so please leave your order No. Here so that we could contact you.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service

  • RoseWholesale

10/11/15

Wish I have done my homework better on the ROSEWHOLESALE.com SITE... bought over $100 worth of clothing... only 1 order ever arrived, and they were so small, they wouldn't fit a size 4. Contacted them, and was told they would be replaced. Two other orders have never arrived and despite contact with them about 10 times... I keep getting a message to "check they are not at my PO"... and advised they would refund MY MONEY into "R wallet"... which means my money stays in THEIR SITE till I spent it. AS IF, I am every purchasing from them again to use that money... therefore I can pretty much kiss my money goodbye. TOTAL FRAUDSTERS... NOT RECOMMENDED. How they can keep advertising on places like FACEBOOK, I'll never know. TOTALLY UNHAPPY. I wouldn't have rated one star if I had a choice for NO STARS...
19/10/2015... I have now received refunds for the first order that was a "fitting" disaster... and the two following orders that never arrived. Though I am grateful... it should never have come to this in the first place if Rosewholesale was an honest site... I spent much time and frustration with messages back and forth... well over 20 messages... only when it dealt with "Farah" and let their know I would be letting fraud squad and police know about the fraud, did I get any "joy". I for one, will not be caught in a trap like this again...

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CustomerService R. – RoseWholesale Rep

Dear Kayene S.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please note that we have replied you in emials and please check it and reply us. We are trying our best to help to solve your problems.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Beat regards,
Rosewholesale Customer Service

Kaylene Has Earned 11 Votes

Kaylene S.'s review of RoseWholesale earned 8 Very Helpful votes

Kaylene S.'s review of TrendsGal earned a Fraud Buster vote

Kaylene S.'s review of TrendsGal earned 2 Very Helpful votes

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