The only good this this co. Has going for them are the nice people working the customer service. I ordered Oct 9th with an expected ship date of 10-12 business days. I ordered 2 sets of boots for a special event. I had one item that no one could find ( Fedex nor Zulily) and the other was canceled without notification to me by email. I am done. I did ask for a full refund and was granted my request. I told 3 to 5 business days. Let's see how this plays out.