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I ordered an embroidered blanket and NEVER received it, so I asked for a refund and the company indicated that I would have to return an item that I never got! Had to contact my bank to get assistance in retrieving my $166.18 - horrid communication, terrible follow through!
Kat T.'s review of DHgate earned 3 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Kat T.!
We checked your order here and we can see that you have just opened a dispute for your order and there are no agreements reached yet. And as per your proposal, you do not need to return. Please review everything first. At the same time, the order is already in the US.
When you open a dispute, the seller is notified of it and will be given time to sort things out. However, if the dispute reaches 5 days and there is still no agreement reached then please request for DHgate mediation. That way, our Resolutions Center can step in and help you in resolving the issue.
Here are the steps in requesting mediation:
1) Click on "My DHgate" link found on the upper right part of the homepage.
2) Click "Active Orders" in the left of the page.
3) Find the order number in Refund&Dispute
4) Click the link "View Return & Refund" under the Tab
5) Click "Request DHgate Mediation"
Riane
Dhgate