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After booking for 4 people, I called to change my room to a queen size bed room They had said okay sure we were able to change it and there should be no problem. Flash forward to now I called my hotel to just confirm everything and they tell me I have 2 beds not one and that I would have to call booking.com to fix it. And they couldn't do anything about it and didn't even know who I spoke to when I had first called to change it! Like who the heck did I speak to then -_- It is very upsetting they couldn't do anything to fix it and my trip is tomorrow.
Kat N.'s review of Booking.com earned a Very Helpful vote
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
