I try to start each online shopping trip by going through Ebates. In a recent last minute effort to use a Kohl's promotional discount, I neglected to enter through their site. After completing my transaction on Kohls.com I realized what I had done, I immediately emailed Ebates to ask if their was anything that could be done. They researched my transaction and, as a courtesy, awarded me the Ebates cash I would have earned. I was truly WOWed. I cannot say enough about their follow through and the timeliness and quality of their customer service communications. I am most definitely a loyal fan for life and will tell anyone who will listen! Thanks Ebates and thank you Tiffany!