Kat K.

My first time using Groupon Goods and I will NEVER buy from them again. I have waited over 12 days for my order and it still shows "awaiting fulfillment." After digging deep to try to find a contact number (which they clearly bury on their site so they don't have to listen to how bad they are) I called and waited for 38 minutes on hold. When the customer service rep got on the phone he told me he couldn't help me because there was no update to my order. I told him to cancel but he can't because there is no update number to do so. So i asked if he thought it was acceptable business practice to not have fulfilled an order 12 days out and that i should be held hostage on a purchase that may or may not be fulfilled. He had no answer other than to say without an updated tracking number he can't help. Well i can't have an updated tracking number if the item hasn't even been fulfilled or shipped yet. The most ridiculous circle jerk i've ever witnessed. I was told to call back in three more days so i can wait on hold again with another useless person. I get orders faster from zullily that even notes on their site they don't ship until all items have been purchased in that stock. Just ridiculous. DO NOT WASTE YOUR TIME OR MONEY. NO AMOUNT OF SAVINGS IS WORTH THIS BS.