Katie W.

Maybe there are good listings with Home Away BUT the one I stayed at WAS NOT. Oh sure the pics look all beautiful and promising and the amenities are listed to reel ppl in,, BUT when we arrived property ******* was dirty and the cleaning ppl were still there! They said they cleaned everything but we watched them and they did NOT. Pretty dumb to say that when the renters are in the property. Property said it slept 8 and that included 2 sofa beds that the owner raved about for our children and they were both broken with springs sticking out! Towels had pubic hairs in and makeup stains on some and the towels were so worn out I wouldn't wash my car with them!

The owner's response was that her property was beautiful and we were getting a great deal. The price was nothing diff than listed on the site. We weren't getting any special rate. She told us she didn't believe us even after we sent her pictures! Her cleaning girl apparently lied to her about how she had been cleaning the owner's property or the owner knew it was in the condition it was and didn't want to admit it. We had to buy air mattresses for our kids and new bedding and after our stay was over the owner finally agreed to reimburse us for what we bought but nothing more and only IF we didn't write any reviews on her site. We didn't want another family to have the same experience so we opted to tell her to stick it and write reviews. The website keeps shutting down every 10 seconds and is almost impossible to write one! After getting our review the owner called me and begged us to remove it, but we refused and so she commented with lies below our review saying she replaced a sofa bed for us and bought us new things to replace the stuff that was unusable or broken immediately. She said we targeted her for money! What a horrible owner and Home Away said they could not dispute these issues. How can a company allow an owner to list a property that is false?! Recently I have forwarded a copy of our receipt to Home Away for the things we had to purchase in able to stay in her cabin and they said they are investigating it. I highly doubt they will do anything and will be shocked if they reprimand the owner for trying to blackmail us into reimbursing us only is we didn't write a review. This COMPANY should be reprimanded.

These properties are supposed to be Homes Away from Homes and the property we stayed in clearly was not. No one should have to clean a property upon arrival and buy things that are promised on the site. A horrible experience with the owner and this company. Will not rent with them again!