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On Thursday, December 31st I placed an order from the Three Two One store on Wanelo. It was a black FEYONCE shirt, a gift for a friend who recently got engaged. I was told 5-7 days for delivery. Given that December 31st and January 1st are both holidays, I waited a full 5 business days to inquire why I hadn't received a ship notification yet from Wanelo. Customer Service replied that it takes 3-5 business days to process and prepare an order, in addition to the 5-7 days for delivery, and that I would get an email when the item ships.
So, I waited a few more days, then on January 13th I inquired via email again. It had been 7 business days since I placed the order and still, the order was marked as "processing" on the Wanelo site. No shipment yet. And to top it all off, my card was charged for the order on Saturday, January 2.
After the initial response from Customer Service, I inquired two more times via email and once via phone. Still no response. I'm getting ready to dispute the charge with my credit card company and get my money back. It's totally bogus that a place will charge you for the order right away, but not ship for almost two weeks and counting.
Never again.
Katie P.'s review of Wanelo earned 4 Very Helpful votes
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Katie! Eek, I'm so sorry that this has not been resolved for you yet! I found your order and can see that the store has not shipped your item yet. I've already asked a Support team member to reach out to you and also to the store to figure out what is causing the delay. Expect an email shortly and no worries, we will help you out!