Katie M.

I have ordered three or four times using GrubHub as my delivery service. Almost every time except for once did I get the same delivery guy. The experience has always been the same with this guy. He calls me up when he is close, asking for my help to direct him on where my apartment complex is. As soon as I start to answer he interrupts me with ranting and raving. Every further attempt I make to give him directions he, again, immediately interrupts me with more crazy and useless babbling. All I needed to say is, "Sir, you are already at the right location,". However, this goes on for a couple of minutes before he will allow me a few seconds to say this sentence. He ends up wasting both of our time by taking out his frustrations on me. I do not understand why his GPS isn't sufficient for him. I never had a problem finding the place with the GPS intructions the first time I arrived there. Furthermore, he will not listen to simple instructions even though he asks for them every time. Lastly, he has been to this location several times already, with just me as a customer, and he still acts like this is his first time every time. He did apologize the last time for getting short with me, but he probably doesn't remember that I have already had this same experience with him two or three times now. That will be my last order with GrubHub Delivery. I cannot keep on having this same hostile experience with this guy who doesn't appear to channel his frustrations in an appropriate manner. I used to work at one of the most despised call centers around. So I know what it is like to experience hateful, disrespectful, and misplaced anger from customers. However, I understood that was a part of the job, and I didn't carry that emotion and frustration over into my next phone call. He should not be getting away with this every time.