The first time I sent a box, they reje ted the enitre bix without even opening it, I had lost a baby in my thurd trimester and literally sent in a box of brand new clothes with the tags which they rejected 79% of... this time I sent my sons clothes fresh and checked from the laundry matt. They kept a pair of my jeans and two pairs if shoes and rejected 99% of.it after waiting for 3 MONTHS... see. When they reject stuff. U either donate it to their store or have to pay to get it back so. Either way they. Profit... its a scam horrible company lazy people and they are out to actually make money off ur kids clothes... I had s BRAND NEW easter tux he wore once REJECTED lol after being dry cleaned god knows where it sat for months and months