Every communication I have had with their customer service team has been with complete disregard to my needs, actually ignoring and refusing to even acknowledge what I was asking them. Did not receive ANY contact to inform me that there was a delay of A WEEK to process my (incredibly simple) order, had to chase this up myself.
Completely annoyed at the lack of communication which has really wasted my time as the delay - which they did nothing to make me aware of - meant I needed to cancel my order and find something else.
Basic customer service knowledge: your customers do not simply want a refund, they want TO BE TAKEN SERIOUSLY AND LISTENED TO. Not ignored.
Thank you for your feedback and we wholeheartedly apologize about your experience. We will have someone from our customer service team contact you via email shortly.