I took my niece to see Kung Furniture Panda 3. The theater we went to was sold out of the show. So before we drove to another thesterling we used fandango to purchase the tickets to make sure we would be fine when we got there. I accidentally purchased tickets for a different movie (Using my phone). I realized as soon as I bought the tickets that it was the wrong the movie. I immediately went and bought the tickets for the correct movie. But when I called in to get refunded for the incorrect tickets they refused to refund me! They can see where I went and bought the correct tickets at the same theater at the same time as the incorrect tickets. And yet they just throw the policy of 2 hours in your face. I didn't purchase these tickets with any hour time frame in the first place! Worst service ever. They rob people who make mistakes through their apps or online! Will never use again!