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Bought most of my Christmas and my husband bought all my Christmas from Zuilly. 2 things I needed to return no fault if there's just not for me and they sent me a return label immediately. Clothes are fantastic customer service is fantastic. Will buy from them every time I shop. Bought my grandson 3 pair of shoes they were so cute. Prices are great, no fantastic!
I was charged a 50 percent restock, never offered a credit. Lost 60.00. Customer service was horrible. Hateful on he phone and in emails. I could understand 10 or even 29 percent. But 50? Got to check with a lawyer to see if that us even legal. Would have gladly dine an exchange.
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Kathy, this is very concerning. Our restocking fee is 25% if it is a return and no charge for exchanges. Please make sure your order was with wigs.com as there have been several mistaken reviews for our company (like the 4 reviews below) which weren't customers of ours.
If so... I would appreciate your emailing me your order information because we have never charged any other restocking fee other than 25%. In fact, we will be adjusting our policies soon to eliminate the restocking fees as we are opening our wigoutlet soon!
Please email me your info to: carliz@wigs.com
Respectfully,
Carliz teague