Kathy M.

I've ordered shoes online for many years, never a problem on returns. Never. Ever, not even remotely close. In fact, I've never registered a complaint about any company online... until now. Shoebacca won't accept a return, accusing me of the shoes being "worn". I'm not a newbie online orderer. I know not to "wear" shoes and return them, for chrissakes! I clearly explained what I did, I wore them in the house, several different surfaces to see how the shoes support, which is the reason for trying them on!. But, nope, they claimed "worn" and they all "looked" at the shoes... so I'm stuck. No refund; their word against mine,. And they wanted me to send them a shipping label so they can ship these "worn" shoes back to me. So, I'm stuck... getting a pair of shoes back I didn't want, and did NOT WEAR. I will NEVER UNDER any circumstances order again... price isn't everything, customer service is. Zappos, Shoebuy, etc, and I'll stick with them. If you use shoebacca, bit of advice: Put shoes on, take two steps on rug and you'll have to decide. Don't walk around your house... you'll get stuck with them.