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kathy l.

Contributor Level

Total Points
85

1 Review by kathy

  • VRBO

4/4/15

I paid $1600 for 6 days in a home in Anchorage, Alaska. Our son and daughter-in-law were flying in from California. We were so excited to spend the week with our kids, and was looking forward to cooking my sons favorite meals.

When we arrived, the house was dangerously dirty. Urine on the toliet seat, Beds that were unmade because people were sleeping in them, and there were not clean sheets available. Cigarette butts, and M & M peanut candies, sprinkled throughout. Filty dirty, we even considered spending the next four hours till our son arrived to clean it, however it was way to fillthy to do so. Torn towels, and no pillows.

We called VRBO, they did nothing for us, we were stressed because we had no place to put our family. They refused to refund money so we could pay for a hotel, and it has put a damper on our vacation, and absolutly ruined our 1st vacation day.

Day 2, still refuse to refund monies paid in good faith. The only way to get your money back is threw the court system.

BEWARE OF VRBO... they do nothing but take your money, and have no concerns about there customers... don't even bother buying insurance, that's a scam also. SCAM COMPANY! DO NOT RENT THREW THEM!

Steve and Kathy

kathy Has Earned 5 Votes

Kathy L.'s review of VRBO earned 5 Very Helpful votes

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