I ordered over a month ago and still have not recieved my order which was alot, i have emailed several times and still dont know whats going on the tracking number they gave me dont excist! Wtf... i want a complete refund as soon as possible this is crazy no info on whats going on at all
Dear Kathy,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have send you the order details to your email. Please check it and wish your reply.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Rosewholesale customer service
Kathy Has Earned 3 Votes
Kathy F.'s review of RoseWholesale earned 3 Very Helpful votes
Dear Kathy,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have send you the order details to your email. Please check it and wish your reply.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Rosewholesale customer service