kathy a.

Love how your banner says " we've got your summer fun". You do have my summer fun and its sitting in your warehouse somewhere. On July 11th I went to walmart.com and bought a 10'x30" metal frame pool. Delivery was supposed to be by 7/23.7/23 came and no pool. Called ups and was told they would investigate where my package is. Called walmart to see if they could ship me a new one and was told there are none in stock and nobody knows when they will be in stock. I was told I (not walmart) had to check their website everyday and once one was in stock I had to let walmart know and they would rush deliver it to me. Last time I checked I didn't work for walmart so not sure why this was my responsibility and not the responsibility of a walmart employee. On 7/26 I checked your website and found a 12'x30" pool on sale for the same price I paid for mine. I called walmart and asked if they could just rush deliver that pool to me since it was the same price and nobody would be out any extra money. I was told no. Was told that would be breaking the rules and that I would have to request a refund (that takes 7 business days) and purchase the second pool. I advised that I would not be able to purchase the second pool until after I got my refund and I was worried the pool would be gone before then. I advised that I thought my suggestion was a simple solution to make a customer happy. I asked for a supervisor and the person put me on hold and came back and told me they would not ship me the available pool. Asked for the supervisor again and was told none were available. Told her that was incorrect as she had just put me on hold to talk to a supervisor. I was told I had to wait 24-48 hours for a call back. I tried to explain that I have a job where I cant answer the phone at work. That got me no results. In subsequent phone calls I have been told walmart employees can not make outbound phone calls so no one could call the warehouse and have thme ship me the available pool. ( which was out of stock by 7/28). I've been told refunds take 7 days total or 7 business days. And to top it all off I was told by UPS today that they did not lose my package. They told me they never picked the package up because walmart NEVER SHIPPED MY PACKAGE. Thanks for stringing me along for a week and blaming UPS when all this time you knew you never shipped it. Thanks for turning down my suggestion for a simple solution that would have made the customer happy. Thanks for "having my summer fun" Glad you have it and not me since I was the paying customer. I know what I bought wasn't a real high priced item but I always though walmart was a store for the average hard working person. Guess I was wrong.