Kathryn M.

While they often have fabulous designers, their return policy is unfair, & Gilt's customer service is among the worst I have ever dealt with.

I purchased a pair of earrings from them. When they arrived, the stone in the center of the earrings was the wrong color. When I contacted them via email, their response, not only took 2 days but was snippy. They wouldn't enter my complaint until I took pictures & emailed them. What a pain, but I did it. Their response to me was they do not take returns for refunds unless the item is over $200, but if I pay the return shipping, they will give me a store credit. I was surprised, as THEY misrepresented the item... the picture was for a different color. Therefore, they should have to pay the return shipping & REFUND my money or send me the correct item, not give me a credit. I won't bore you with the details, but there were several emails that went back & forth & Gilt wouldn't budge. Shocking, just shocking. I will not ever make a purchase from them again. I would rather give my money to companies with better return polices & more helpful customer service.