Kathryn H.

Ok, so I've read many reviews and every complaint seems explainable. As with any online purchase, there is always a chance of not getting "exactly" what you expected. That's the price you pay for not shopping and seeing and touching before buying. Having said that, I feel the need to defend Zulily, because they explain on their website that the orders take awhile, and why. They also explain their policy concerning refunds, and it is very easy to unsubscribe to their e-mails. I have placed several orders with Zulily, and have not once been disappointed by my purchase... surprised by color once, but not disappointed. I have been extremely satisfied with quality and pricing. I purchase clothing and shoes for my granddaughter, and I plan ahead... because I understand how Zulily works, and know that I won't get the items that I order right away. Do your research people. If you must have the instant gratification... go to the mall, if you can plan ahead and/or wait a month for your purchase, Zulily is awesome! BTW... Zulily doesn't make what they sell... if there is a quality issue, inform them so that their purchasers can address the issue... help them out, nobody's perfect. Even Wal-Mart has defective items sometimes. I always get compliments on how my granddaughter is dressed and I don't have to break the bank to give her a unique look! Thanks Zulily. :)