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If only I had read the reviews of livecareer.com prior to using it. As others have experienced, I was advised that I could utilize the resume format for 14 days for $1.95. I did not notice the statement that if using a debit card an international fee would be charged. The format was ok, but accessing the program to make edits was difficult. Two weeks later my debit card was charged $39.80 and $1.19 international fee for what the representative says is a subscription I authorized. I did not agree to any continuation but she insisted that the site indicates that unless otherwise cancelled your use is considered a subscription. DO NOT USE THIS SITE.
Kathleen M.'s review of LiveCareer earned 3 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Kathleen M.,
I’m very sorry that you have had this experience with our service and encountered editing issues. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer