I discovered Threadup's website by accident and its now my favorite place to shop! All of the merchandise I've purchased looks brand new. The website is set up beautiful and easy to browse. When the items ship they come in cute polka dot boxes wrapped in tissue, it's like a "unwrapping a special gift". It gives an exta special touch I think. I haven't had to return anything, so I can't give a review of their return policy. They also have a great referral program. I received $20 in credit for referring my cousin (she rec $20 too)... easy peasy. Overall, finally a great place where you CAN shop with Champagne taste on a Beer budget!