Kathleen C.

I google searched free resume builder and Resume-Now.com came up. Spent much time creating resume before finding that yes you can make it for free but not print it without paying for it so I paid the $1.95 why not. I also read the fine print which stated I would get charged the $39+ fee after 14 days. So I set a reminder on my phone for 12 days to cancel subscription which I did online and was told my subscription was cancelled. A week later I see a charge to my bank for the $39+ which also caused me to get an overdraft fee of $35 as I was not expecting a charge and was short the funds in my account. I then called customer service and was told they could not find a record of my online cancellation (sounds like a pattern after what I am seeing here) but as a courtesy they will refund my money and I should get an email confirming this. WELL I got the email telling me they are NOT refunding my money because the request was made after the trial membership ended. This is a dirty business practice and I will be registering a complaint with the Better Business Bureau. I am sure there are much more reputable companies that provide this service. For what I paid ($75) I could have just paid someone to make it for me without using my paper, ink, and time! Don't bother with this one!
UPDATE: I filed a complaint with the BBB. Turns out this company has 684 complaints the majority of which are the same problem I experienced with this company. Seems this is how this company operates!
UPDATE: After being contacted by Anna and taking no responsibility for their error I was refunded the 39.80 fee but not the 35.00 overdraft fee that I incurred as a result. Their stance is that they were issuing this refund as a courtesy, and that I did not cancel during the trial period. As I stated I did cancel through my settings on their website and was taken to a confirmation screen but never sent a confirmation email and they had no record of my cancellation when I called to dispute the validity of the charge. This is a recurring problem from everything I have read about this company. Had I not been charged the monthly fee after the 1.95 trial period I would have been satisfied with the service provided by Resume-Now. But knowing what I do now and being out 36.95 for ONE resume I still can't say I would recommend them. The product provided was as expected. The problem is with what I would call shady billing practices, and if it's not intentional that it is ridiculously incompetent. Either way I can't in good faith recommend using this company.