Kathleen C.

After being bombarded with facebook ads and emails, I decided to take a look at Rosegal. The prices seems quite reasonable so I ordered a dress and a top in min-November 2014. It is now almost February of 2015 and I have not received my merchandise. The accepted my payment within days of the order and I was aware of the stated "10-25 days" to ship. Rosegal's customer service and I have been passing comments back and forth... think we are up to almost 10 now and the in the latest one they've asked me to pay to have to package tracked. I refused and explained that the money they took from me in November was not a gift. I expected to received, in a good faith trade, goods/merchandise in return. This is how commerce works. I haven't heard back from them as of yet... think I'll get my refund? Right now it's looking like stealing to me. Never again.