This business is supposed to analyze and repair files, add updates, etc. As far as I can tell, it doesn't do very much. The updates installed are older, and often cause you to replace and/or do some repairing of newer updates yourself. This business does not analyze Office. I have read of many, many reviewers having to sort out their files, because they have become corrupted after Reimage has "restored the OS to its original condition." I consider myself lucky, because I only dealt with reimage deleting Firefox, which is not part of Windows, any time I used Reimage's site. $69.95 per year is too much for this product. But if you want, they will try to sell you other products. Sorry I ran into and used this company. Good luck on getting your money back.