Kathie Y.

We ordered a surround and safety barrier package for our 50" double-sided fireplace. The manufacturer erred and sent only the surrounds. efireplacestore.com advised us to refuse the shipment and they would correct it. The follow through was great. After the manufacturer received the original returned packages, the correct item was shipped via 2-day delivery and works perfectly. We will definitely buy from again. The way a store handles errors is often more important than all the orders that were handled correctly. The efireplacestore employees were great and I did not have to leave a message and wait for a return call - nice to communicate with actual people!

I did not receive shipping notification on the order I placed 10 days ago. Nor did ABCtvs attempt to charge my credit card. I called and was told ABCtvs is waiting to receive a shipment. It appears that the vendor is running their business using only iphones - I could tell by communications, so this is likely out of someone's residence. I researched the domain, which is not in Delaware as claimed. One site indicated the domain may be based in Canada. I talked to my credit card company, who is on notice and is walking me through steps to make sure the transaction is not fraudulent. My CC assured me that I am protected. Today (the day after I spoke with Al, Jack and whoever - the voices all sound the same), ABCtvs cancelled my order without notifying me. I was extremely nice, so this is not a "problem customer" issue. I DID mention that my credit card was going to double the warranty after I received the tv and registered it with Samsung. I suspect ABCtvs does not want to deal with a credit card that offers this because that credit card also has tight fraud protection. This is just my guess; below is my recap of how my calls were handled. GOOD LUCK everyone!

Spoke with "sales dept" (extension 1) at 12:15PM on Dec 19. Said order was tied up in verification, but would remove extended warranty policy, Samsung warranty still in effect. Transferred me to Al to get this order shipped right away. On hold for 20 minutes. Never picked up, was cutoff. I called back and pressed 1 for "sales" again, someone answered after 15 rings. I was transferred to Jack, said waiting for shipment, will cancel extended warranty and hopefully ship this week. Previously called about a half hour earlier and pressed 2 for "customer service" but line was never answered.

An Ebay seller advertised new-in-box sewing machine and sent a used, yellowed, broken with machine with missing parts. The box was intact, but had been opened and taped shut. The machine was $1200. Paypal sent an email saying investigation needs to be turned over to UPS, if they did not hear back in 3 days the complaint would be closed. The email was automated and I could not answer. UPS DID NOT EVEN SHIP THE PACKAGE. It was evident that Paypal employees did not read the complaint and just wanted to get issues off their list. I am working with my credit card company to reverse the charge. I am also discontinuing my use of Paypal.

I love shopping with Zulily and hope they continue to offer eclectic quality clothing at a great price. Seems they have branched out a bit and sale most anything, which means you often have to be careful. My advice is to stick with brands you know and love, or pay close attention to clothing fabric content. If you do this, you will be happy 85% of the time.