Katherine s.

This is simply a horrible place to shop for weddings. The refuse to take back anything despite giving them the "picture proof" they insisted upon showing that the dress doesn't fit you (how humiliating is that?). I went by their size chart and can only waddle around like a penguin in a dress that I can't return or even exchange. They offered me a 15 percent discount for alterations…. For a dress that is way to small in the sleeves and poorly crafted…you can't just make fabric magically appear through alterations. They claim that even though I ordered a standard size dress with no changes…that it is impossible to return it as it is "custom made." Stay away, this place is a scam, and who wants to go through the hassle of this for their wedding.
Update:
After reading my review on this site, JJshouse offered me a refund for the dress (minus shipping) and told me to keep the dress as they didn't want to bother with having it sent back. This was lovely (not sure what to do with the dress though) but the loveliness began to end shortly after. Since then they have constantly hounded me to change my review on here, several emails and many phone calls, including two on Thanksgiving day. I told them that once I received the refund I would update, so here's the update. To give fair warning, they seemed to act like a refund was an exception to the rule. I would not go into this company expecting a refund or exchange. The manager of customer service is very pleasant to talk to.