I had used this site prior to the complete re-design, and it had been a lovely experience. THIS IS NOT THE CASE ANYMORE! I spent $200 on clothing and express shipping only to receive a call the following day from the "loss prevention department" stating that I needed to call back and speak to someone or my order would be cancelled in 24 hours?! I've called back, left messages, and spent over an hour doing the online chat with customer service. CUSTOMER SERVICE said they could not access the information to find out why a hold was put on my package, that they could not help me or let me speak to anyone that could help me--but that they would reach out to the "loss prevention department" who would then get back to me between 24-48 hours--which is the opposite of helpful when I was told 4 hours prior that my order would be cancelled in 24 hours. They placed me in an impossible position and literally no one helped me. What a terrible way of doing business! With this kind of failure to complete orders and communicate or help customers, Ideeli is not going to be in business much longer. Management and structuring of the departments is sloppy at best. Pathetic CEO and COO... If anyone from this elusive "loss prevention department" sees this, it would be great of you to actually do your job and call me back! THANKS!
Hi Katherine,
Thanks for reaching out to me via Sitejabber.
I’ve checked with the Loss Prevention department, and it looks like your order was confirmed and it should ship out today.
I’m very sorry for any inconvenience this process has caused you, but we take security very serious - both for our members’ sake, and for the security of our business. Please note that there should be no further delay in receiving your items now that your order has been confirmed.
Please do not hesitate to let me know if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service