Katherine G.

I bought an outfit as part of the promotion in January, and made sure I opted out of the VIP membership so I wasn't charged monthly. Found out today I was a member against my wishes. Not surprisingly I was raging but when I called I was picked up immediately and after a quick try to keep me on board (unsurprising really) the refunded all my money straight away by a polite and professional girl named Jackie. The outfit originally was not great, wouldn't recommend anyway and the fact that you need a membership to buy clothes is ridiculous and I'm not surprised people have been caught out. Even myself who actually opted out of VIP at the beginning. I am grateful that they sorted it so quickly and professionally though so I'm happy with that at least.