Kat F.

I purchased an engagement style ring from MichaelShea Diamonds through their Etsy site. I believe they are physically based in Las Vegas. The ring on their Etsy site featured computer-generated type images of an engagement-style ring done in CZ and white gold, with a cushion-cut center stone held high in prongs above the ring's shanks which had channel set round stones. I ordered this ring to wear while I travel, because of my fear of losing my pricey real engagement ring. The ring arrived and is ugly and not functional.
The center stone looks completely fake. It has to be one of the worst imitation diamonds I have seen. It has a positively BLUE cast to it and a very shallow cut. No one in their right mind for a second would believe it's a diamond.
The center stone's prongs are squatty and short, causing the center stone to be inadequately elevated above the shank... this causes the center stone to sit too low in the design to be placed next to a wedding ring. I tried to seat this ring next to THREE different bands I own, and it won't sit flush next to any of them due to the poor design. The center stone is placed too low in the design and pushes against any band placed next to it, leaving an unsightly gap. How can you sell this as an "engagement" ring when you know the design doesn't allow you to wear it next to a band?
I contacted Shelia at Michael Shea and she will not work with me at all, not in any way, shape, or form. She is standing on the premise that this was a "custom" design and that there is nothing they can/ will do about it. I ordered the item right off of their page and other than choosing my size, did not "customize" it in any way. The product's description is a striking 720 words long, and buried in there, are the words "custom order." Therefore, apparently I have ordered a custom product, and even though it's a poor quality and a terrible design, I am out over $500 for it.
I opened a claim with Etsy which just involved another messaging argument back and forth with the same person, and resulted in nothing.
I cannot believe that this company would refuse to offer SOMETHING in the way of a concession credit, refund, or offer for a different product. They are content to continue to sell garbage product and hide behind their "this was a custom order" policy. Incidentally, their "return policy," if you read it, is most generous... obviously because they never have to use it. If they note in their verbose product descriptions that your order is "custom," their "generous" return policy is null & void.
PLEASE don't buy from them. Their designs, in my experience, are poor, and their customer service is even worse.

PLEASE do not buy from this company. They are a complete scam. The dress I ordered was pictured on their website using the exact photo used from a Maggie Sottero wedding dress ad from about 2 years ago. It was the exact dress I wanted, but obviously was no longer made by the manufacturer. I figured this company must buy their overstock. Wrong. They make their own dresses in China, and the dress I received looked NOTHING like the Maggie Sottero in the picture and was completely falling apart. The lace was actually pieced together in many areas, instead of being one cohesive piece. In other areas, the lace was missing entirely. The inner lining was sewn crooked and was showing over the top of the sweetheart neckline. The "lace" appliques on the rest of the dress were popping up and off all over. There were also no eye closures for the collar and they sent me the wrong sash after charging me extra for the one pictured. They will not respond to any of my emails including the ones where I sent pictures. I have emailed several times. I'm guessing I am out the money. This dress is a cheap piece of polyester garbage not even suitable to donate. The company ships directly from & is located in China. Good luck trying to get service. Give your money to a local company where, if something goes wrong, you at least have recourse.