As like a lot of other customers on here they have robbed me of £105. I did not agree to VIP as I was previously signed up and cancelled. I just wanted a pair of boots and then they have taken 3 lots of the subscription! If I wanted 3 more pairs of shoes I would buy them. Customer service don't care because this is clearly their business model to con money out of women just wanting a pair of boots! I wish I had looked on this site before purchasing.