Kate P.

They had a sale on fb for developing tapes, any tapes, for $5. I didn't notice the dates of the sale and 2 days later when they finally replied to me that my 8mm tapes were included, in my excitement I put my order in. The invoice that I paid, which came from them, stated that I owed 54.95.<br/> they let me know when they received my order and also sent me progress reports. So far, so good. I was beyond excited... some of my tapes were 50 years old.<br/> towards the end of the process, I get an email, telling me there was a balance of over $100. What? I paid the invoice that THEY created. The agent then tells me (with a flippant attitude) that he'll make a deal with me and only charge me half of that. I told them to send my tapes back to me or honor their invoice. They refused and my tapes arrived back home today. <br/> its the principle of the whole thing. It was their mistake, I'm sure the whole transaction was nearly completed. Why they couldn't just eat their mistake is beyond me. Not very good business sense. I wouldn't recommend this company. Not very ethical.