kate n.

I had been on the swap.com site since it was originally called swaptree. It only swapped media, (DVD's, Music, books, games) it WAS perfect. Every person I swapped with was good. I, myself had 100% saticfaction as well as most of the people on there. There was a few(not many though) that had very low scores but like ebay you can see them before you accepted the trade. There was also a place for you to explain why your item was listed as it was such as... new, like new, good, acceptable... So you new what you were getting if you took a chance on swapping something "new" with something "acceptable" it was your choice, I did often and when I received the "acceptable" item it was as stated and I was pleased.

The set up they had was what it is meant for a real barter system, then they brought the market in, which was like a door to fraud and misuse lots of scammers. I personal only swapped through the market once and it turned out great. But I joined for the media and that is where I stayed.

They shut it down and let the Swap valet take everything over.
BUT before they shut it down, about 8 months before, any and all information that you had on the site, you had to update. Not a problem, right? Wrong! They would not allow you to update anything, they continuously requested it but wouldn't accept it. But then if you were offered a swap you could not accept it nor could you initiate one.
Then their customer service FORGET IT, there is none. If the people who were the customer service agents on the media forum that still run the Valet forum, I wouldn't trust them with my dogs fleas let alone anything else in my house I would be willing to swap.

Like most things they took a working model of something that was WORKING and decided to break it.
I would never refer anyone to Swap Valet, I did already refer many people to swap media when it was running and I also know they all left as well.

I sent no less then 30 email to the customer service not once did I receive a response other than the automatic computer response saying that they received my email.