Kate H.

Although I am not as enthusiastically angry right now as some other reviewers were when they left their comments, I still very much feel their pain. Zulily really rides the "scam" line. You think it's great to pay 40-50% off on some really nice items, but the headache of the transaction is really not worth the savings. Trust me. Find coupons or wait until the actual company has a close-out or clearance.

My story is so extremely similar to almost every other negative review here (hm, coincidence?). I had been a member of the site for months before I decided to purchase anything. There was a nice sale on some Crocs, so I decided to pick up two pair - one for myself, and one for my son. A month after I placed the order, I decide to email customer service as I had not received the shipment, nor any notification that it was on its way. I was originally told the items would be shipped in 10-14 business days. The customer service rep emailed me back and so poignantly reminded me that it is "business days". And just like most everyone has said here, that translates into about 3-4 weeks. And you pay something like $8 for shipping, too! (What a rip!) Anyway, that would be one thing, and I can honestly say that I wouldn't totally mind that if you actually received the items, etc. What's interesting is that they process the transaction (i. E. take your money) right when you order the items, not when they ship them. (Like I said, painfully close to the scam line here.) Now here's the kicker, I wait about 5-6 weeks before I receive one pair of shoes, my son's. Great. Finally. Thank you. (And as most people have said - yes, by the time we finally received them, he had nearly outgrown them.) But now where are the other shoes I purchased? I had gotten the habit of checking my order status daily by now, so I sign into my account to see that the other shoe order's status was "canceled". Weird, I never received notice of that. So I emailed customer service once again. A response came back, assuring me that my order was not canceled. Another few days go by and I receive an email from customer service. "Unfortunately" they were not able to obtain the shoes I originally ordered so they were sending me a COMPLETELY DIFFERENT pair. Really? Who the hell does business this way? So I can order something, pay for it immediately, wait a quarter of a year and THEN find out that they can't give it to me and thus send me something completely different? That's gambling, basically, and nowhere on their site am I told that that is how my money/order would be handled. I responded back to this email with just about the same tone I am using here. They apologized and did refund my money and even said I could keep the (really ugly) replacement shoes that were being sent to me. I was surprised at this since they clearly state that your order is non-refundable. So they get one star for responding to my emails in a timely manner and actually resolving matters (for the most part). But overall, buyer BEWARE. Steer clear of this company unless you actually enjoy frustration.