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I'm on my fourth suit from them!=) I ended up wanting to exchange one that didn't fit me how I hoped when it arrived(it's a risk you take buying online without trying on) and they let me keep it(made a great gift for a friend) and sent me a discount code to get a new one. Just like that!
Love all the styles they have, quality material and great prices. Will definitely be getting more
The resume templates were alright, but was charged $46 to use them because of their auto renew feature. Contacted to cancel service and get a refund, as I didn`t have any further need of the site and wont be needing any of the other features they offer, and was told it was a `valid`charge.
Overall, wish I`d used a different site. That`s an inordinate amount of money to download your resume. Perhaps a billing method that focused on how people use the site, instead of how long it takes them to cancel their subscription might be a better business practice... But I guess that`s how they make their money.
Hi Kate H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Kate H.'s review of LiveCareer earned 6 Very Helpful votes
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I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits...
Hi, Kate! Thanks a lot for your recognition of our products and return policy. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon. Cheers!