Terrible! I used a coupon code that automatically enrolled me in their Zazzle Black Membership. My confirmation email said I would have an opportunity to cancel my membership before I was billed for a full year, but by that they meant I had to dig through the site on my own and figure out how to cancel. I contacted them for a refund the same day I was billed for the renewal but received a canned response about how my membership is nonrefundable.