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Buyer beware when buying a laptop computer from Amazon. If you luck out and get a system that operates correctly than no problem. If by chance you get a laptop with problems you will very quickly realize you made a big mistake. Having my laptop two days and after setting up the computer is was very evident the laptop had problems. Spoke to the Lenovo for help but was informed the issue as a software problem not covered and I would be charged by the hour. So my decision was just to return it to Amazon. I was unable to set the laptop back to factory specs due to all the problems it had. I asked Amazon for help in getting my personal information out of the laptop before returning it and was informed I would get a call the next day at 9 am. Needless to say no call ever came. Around 3 pm I did get the 9 am call and was also informed I would be charged for the time spent. Told them to screw off and hung up. Amazon is probably safe to purchase small items from and nothing they can tack on extra charges other than that buyer beware. If you run into a problem and have to deal with customer service, a supervisor or HR you quickly realize they do not know their product, offer no help at all, do not care in the slightest and to top it off they are very nasty (the supervisor would not even give me her name.) Needless to say I will purchase a new laptop someplace else (anyplace else) Amazon should look into who they have representing their company. I am sure after one call to any of their employees they will not repeat the mistake and purchase their product.
Tip for consumers:
my advise, don't buy anything from them that cost more than a light bulb
Products used:
will go to another store where I can deal face to face with a rep , your reps are nasty and just hang up on the customers
Items are not as described and company does not refund moneys. Still waiting however I do not believe I will ever receive a refund
Don't expect your item to come on time - in fact don't expect your item to come at all. Don't expect to get a reply to any questions you send to customer service. With this place don't expect anything - you will not be disappointed if you expect to get taken.
Thank you all for the reviews written - I was almost ready to place the order but remembered my last out of the country order from Rosewholesale (the order never came and I was lucky to receive a refund from PayPal).
When online shopping I will stick to the USA
Thank you again, and I am guessing all these companies in China are scammers
Kate B.'s review of Jollychic earned 4 Very Helpful votes
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They were a good company at the start now they have grown way to big for there britches. They...
We'll make sure to make this right, Kate. Please send us a private message via FB messenger through this link. m.me/shapermint