Kat C.

I booked an all inclusive vacation package going to Cancun 2/19/16. My flight is ok, I made changes directly with the airlines. I specifically asked for a 5 star all inclusive hotel. The first hotel that was booked was a five star hotel, but it was not all inclusive. I found out when I called cheapoair to ask a question about my reservation, I was told it's was not all inclusive. They cancel the hotel, I again told the sale agent I want a 5 stars hotel with all inclusive. I was booked at Great Parnassus All Inclusive hotel. When I went online and research the hotel, its graded as a 3 stars hotel. I checked every hotel website and they all say the samething. I called cheapoair explaining they didn't provide the services, I requested and told them to cancel my reservation for this hotel, I didn't asked for a 3 stars hotel. I'm being told it's non refundable and they. They would contact the hotel and a manger from Cheapoair would call me back within 48 hours, I never received a call back from any manager at Cheapoair. I contacted them yesterday, I was told by Cheapoair manager, their are still waiting on the hotel manager to respond to them regarding my refund. Again no call back from Cheapoair, but they had the audacity to send me an email this morning, to inform me they try to get my refund but the hotel will not refund my money. I called Cheapoair and I spoke to customer services, I asked for a manager, I was told he's not there and wouldn't come in for another 2 hours. I asked for the hotel number where I was booked and I asked for the manager or hotel personnel name who decline to refunded me my money, to my surprise I was told, they don't have the manager or personnel name. So who was Cheapoair manager speaking too, when I was told by him, he's waiting on a respond from the hotel manager? They are lairs. Thank goodness I got my bank involved and I also have my brother and cousin involved in this matter who are both lawyers. Cheapoair will reget playing games with me, they have no clue who I am, but there about to find out. They need to train their sales people to provide the services you asked for. I will see them in court if the matter is not resolved.