I order from Ali E. Multiple times a week, make up, jewelry, clothes, sunglasses, accessories for my ipad/iPhones and I have minimal problems, actually no more problems then I do ordering from US stores. I read all reviews for any vendor I order from. I now pay the lowest shipping option available so that my items come quicker. If a vendor doesn't replace an item or "offers me coupons" I leave a poor review & let them know I will not order from them again. Their livelihood is dependent upon stellar reviews, so most vendors want to make amends if an order is messed up. I have received every order I've ever placed & I'd say I'm exceptionally pleased with 9 out of 10 orders I get. Also, look to see how long a store has been In business, it will tell you at the top of their home page.