I've seen a lot of negative reviews about Tilly's. I recently went to the one located at the mall in my area, and I've never had so many helpful employees. They were all so friendly and they helped me with some options and even started a dressing room for me since I wanted to try on so many. The prices are reasonable and the clothes are exactly my style. Plus, they always have sales and a clearance rack. Will definitely be shopping here for now on.