karl r.

After having booked a 14 night vacation including airfare, accommodation at the tropicana hotel in P. V, Mexico and 14 breakfasts for 2 people, we discovered when we arrived that the hotel would not honour the breakfasts even though I showed the manager my copy of the booking confirmation which indicated that a breakfast meal plan was paid for. The Sunwing rep didn't have a contact for sunwing in Canada and told me to email sunwing myself. I did email them several times but never received any replies. Not impressed with sunwing vacations or the Tropicana hotel.

After booking a hotel in Lisbon when I showed up I was told it was over booked. The manager was very helpful and called Booking. Com for another comparable booking. After offering me several hostels they found something on AirBNB. They said they would pay the difference as it was more. I provided them with texts an email from the owner of the property and when that want proof enough a copy of my visa statement. Still waiting for a response. Whatever the outcome theyve lost a customer. One inconvenience followed by others. Terrible PR