Karen X.

I've shopped in Rue La La for more than 2 years, and to be honest I'm pretty satisfied with it. Their customer service is pretty responsive and good, an example would be there was one time I made an order, but soon found out the size is wrong, I tried to contact the customer service and cancel the order, and they replied within 5 minutes and helped cancel the order without charging my card! However I've never purchased any expensive items except for a Ferragamo bag for my mom. Super good quality. I'd say I'll try not to purchase "big" item from it just to be more cautious in the future, considering all the comments I've seen about it here.