Karen W.

The seller did not make my gown as described in the picture and one sleeve was shorter than the other. I requested a refund and for seller to pay for retun shipping since the item was not as described. Seller refused even after I sent in pictures. I filed a dispute and dhgate requested I pay for return shipping and they would reimburse the shipping cost if I provide proof of payment and tracking. I provided proof of payment and tracking. The dhgate representative Sophia refunded shipping on a dhgate credit. I paid 63.00 in return shipping and the dhgate representative Never stated in our communication that the refund would be applied as a dhgate credit. It has been 2 weeks where I requested her to refund back to me and she has stopped responding to my request. If no stars was an option I would choose it!