Karen S.

Luckily my purchase was small, some silver plated beads for jewelry. I thought the company was in the UK, which is what the site implied. The beads came, the complete wrong size. You cannot just contact company and get a refund--or the right product--you have to contact seller, open a case, etc. It is like Ebay, but much, much harder to figure out. The seller wanted photos, customer service was online chat that seemed to take forever. It is a MESS to use, and it is simply not worth it. I strongly advise NOT using this company.
ADDENDUM a week or two later: They did credit the amount of original purchase to my credit card, so are trying to be honorable, perhaps. But it was still a waste of time to try to shop here, and I still do not have the item I originally sought. Stick with companies you know and more or less trust.