Karen R.

Priceline is the worst of you are going to book using a third party please pick a good and reliable company like Expedia for example and you won't have to deal with this people. I book a hotel using Priceline just to save a few bucks over expedia, thinking I would have the same experience... BIG MISTAKE... I spend over $1500 on my booking to Cancun, to get there I had a connection flight and unfortunately my first flight got delayed and I missed my connection and since it was the last flight of the day I had to be rebooked for the next day. I have travel all over the world and things like this happen that's just a fact of life, so I call Priceline to see if they could call the hotel and advised them of my predicament, and to let them know that I would get there the next day and to either help me extend my stay for one day since I was getting there a day after or just refund one night stay, obviously customer service is not a priority to this company, first the girl kept saying no you have to call the hotel directly and see what they can do, lady if I wanted to deal directly with the hotel I would have made my reservation directly with them I'm in the us and I don't have an international plan please help me, and all she kept saying was no, I cannot do that, it was ridiculous. Them she said oh but if you don't get there tonight the hotel will charge you for the first night as a fee for being a no show, so I said great so then I will be refunded the remaining balance right... she said no there's no refunds on your booking, so them I said ok so can you guarantee me that I will be able to checkin when I arrive at the hotel tomorrow for my remaining nights, again. She said no I cannot guarantee that. Unbelievable. I said so to make sure I get this right, you are saying that you took my $1500 and you cannot call them to help me, you cannot change my reservation for the next day, you cannot guarantee that when I arrive I will get a room at the hotel since my reservation will cancel once I arrive at the hotel tomorrow and you cannot refund my money? Wow I had a similar situation with expedia and the experience was the complete opposite, they showed they care, they call the hotel for me and everything was worked out in a fair way... how was this fair Priceline? That's my question. In conclusion I had to buy a international calling card call the hotel on my own and the hotel was great about it they help me with my reservation and stated the obvious... next time don't book with Priceline... lesson learned. From now on I will only book directly with the hotel or with expedia or similar companies that are there for their customer. Priceline never again and I will tell my story to everyone I can to make sure they don't ruin anyone's vacation again. Shame on you!