Karen N.

I am a property owner and have listed my property with VRBO for one year and just renewed for another year. The inquiries and rentals have been very satisfactory. I am a good communicator and get all the information requested by potential renters to them within a few hours. We have a good rental agreement explaining terms of the contract clearly. All of our reviews have been 4 & 5 stars. We just got our first bad review from a traveler who is unhappy that we held $90.00 from his $200.00 security deposit for not complying with the terms of the agreement regarding cleaning up after his two dogs and having a 5th person in the cabin and not paying for them. Other cleaning issues were noted and he did not lock the cabin when he left. He made several false statements, which I backed up with written proof to VRBO as being false. He used language that was offensive and called us names. I studied VRBO's guidelines and this review clearly violates at least 3 of them. However, VRBO is not willing to remove the review and claims there are no violations. It's frustrating that as owners who pay for the service, we are considered guilty until proven innocent and then we are not allowed to prove our innocence.