I want to extend my sincere apologies for the problems you have experienced.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution. Could you please message us your order number?
Dear karen,
I want to extend my sincere apologies for the problems you have experienced.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and will offer a resolution. Could you please message us your order number?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service