Karen m.

Have shopped here almost exclusively for several years and am now done. There have been changes that do not reflect good business practices or putting customer service as a high priority. I've sent 2 things back recently and was recharged a restocking fee and postage. One item left me with a $2.00 "store credit". Until recently, if something wasn't was expected, you got a note saying "no need to return, donate it to a charity and we will give you a credit. This change is sending me back to the mall and to Amazon. If I could close my account this moment, I would.

Everything I ordered os high quality and beautiful. Sadly, it is designed for a asian body not a western one with breasts or hips. They did contact me after I asked for return and said I can wither ship back... to China! Or I can take a store credit ( trying to decide why I would do that since nothing will fit. The 2 dresses I ordered were XL which say they will fit size 14 but really are a 4-6.

Disappointing experience. Ordered a sports band for my Apple Watch. It finally arrived and the only good thing about it is that the color was what they said it would be. It was flimzy and undersized. I immediately let them know I was disappointed and wanted to return it. Finally got a message back letting me know I certainly could return it but I have to pay international shipping to do so. My advice is to only use sellers on Amazon Prime and check shipping before you buy. Wish I had.

If I could give no stars I would. Can you spell RIP OFF! I wish I'd seen the Rossen Report on the Today Show BEFORE I ordered and not when I was looking at clothing no one can wear. Ordered 4 items I. Sizes I normally wear excited when they came. 3 of the items were so far off in size I'm not sure my 4 year old grand daughter could fit into them. The 4th item was "one size fits all", put it on and ended up not being able to wear it- one sleeve had no elastic and he other one did. Sent a message saying I needed to return everything and stated why. Was told I needed to "measure" everything and send photos! Really? Customer service? Been trading emails and don't hold any hope of a resolution. I am going to protest the charge to my bank, have communicated my problem to The Rossen Report, and anything else I can think of. DO NOT GET SUCKERED.