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Ordered on 12/12. They claim it was shipped on 12/16. Tracking shows UPS picked it up on 12/17 and delivered it to the USPS on 12/20. However, the USPS shows they got electronic notice that a package was coming but that it was never received. UPS states they are simply the packing vendor but Zazzle uses USPS for the actual shipping so they can't help. USPS says they don't have the package so they can't help. Zazzle customer service does not exist. Period. I have held for long periods but could not reach a human. This morning they have a recording stating they are now closed for the holidays and won't reopen until Jan 2. This company is a scam. I have notified my credit card company to stop payment. I am also filing complaint with the BBB and the FTC for fraudulent business practices. DO NOT BUY from this company.
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Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.
Hi. Thanks for providing your feedback regarding your order. In reviewing your order, it does show that both items have been delivered. We apologize you were not able to speak to someone in the CS department before the holidays. Our offices as you stated are currently closed due to to holidays and will re-open at a later date. We will be sure to have a member of our CS team follow up with you via e-mail. Thanks.